FAQ

SocialTrase is our cloud-based application that allows you to efficiently perform social media background checks allowed under the Fair Credit Reporting Act (FCRA). We analyze individual subjects' posts from the major social media platforms and also web and news posts for up to the past 7 years of history for FCRA uses and 10 years for non-FCRA uses. Every post and image from this history is run through our machine learning algorithm to identify potential risks such as toxic language, threat of violence, or explicit images. We then provide an overall score in addition to post insights that can be quickly reviewed in a background report.

Many employers and institutions are interested in using social media to screen potential hires. The question is, is it legal to do so? The answer is yes, with some caveats. While it is legal to conduct social media background screenings, employers must be careful not to discriminate against potential hires based on their race, gender, religion, or other protected characteristics. Additionally, employers must obtain consent from the candidate before conducting any social media background screening. At Socialtrase, we can assist users with navigating this process by assisting them by pre-screening their social media background to ensure that their online presence aligns with their desired image and goals.

We currently support Facebook, Twitter, Instagram, LinkedIn, TikTok, and Reddit as well as web and news articles.

Our scoring algorithm takes into consideration sentiment, risk triggers, and the proportion of flagged posts to the number of overall posts. The following is the score color key: Please note that the score is NOT an indicator of a user's risk to any organization if hired/enrolled. The score is used to represent the sentiment and flag composition of the user's posts and should only be used to understand how employers and institutions may compare two or more candidates uniformly and consistently. The user assumes responsibility for analyzing the subject's posts and ultimately making a risk determination based on their own criteria.

Absolutely not. We only analyze publicly available posts. These would be posts anyone can see without being logged into the social media platform or having to be "connected" to that individual as dictated by the platform. If a post has been flagged in the report it would mean that the post intentionally or unintentionally, has public access.

We analyze original posts, shares (retweets), replies, likes, comments, and images the subject has posted. We do not look at who they follow, or who follows them. Note, for some social media platforms likes are private, and therefore we do not analyze these posts.

MySchoolSafe provides an anonymous reporting feature that allows individuals to report incidents such as bullying, harassment, or safety concerns without revealing their identities. This feature is designed to create a safe and confidential channel for reporting sensitive issues, encouraging open communication and providing a way for users to seek help without fear of retaliation. Reports are submitted anonymously and are handled with the utmost confidentiality and sensitivity by our team of trained professionals, ensuring that the safety and well-being of our users are always prioritized. This feature aligns with MySchoolSafe's commitment to creating a secure and supportive environment for all individuals within our community.

Yes. Though we take all possible efforts to remove metadata from the uploaded files, we suggest users remove meta data before they upload their files.